Refund policy
POLITICA RESI — ITALIA
I clienti con spedizione in Italia hanno il diritto di recedere dall’acquisto entro 14 giorni di calendario dalla data di consegna, come indicato dallo stato di tracciamento del corriere, ai sensi del Codice del Consumo (D.Lgs. 206/2005).
Per richiedere un reso è necessario contattare il nostro servizio clienti fornendo:
• Numero d’ordine
• Fotografie del prodotto (per una prima valutazione)
• Motivazione della richiesta
Tutti gli articoli devono essere restituiti in condizioni originali:
• Non indossati
• Non lavati
• Non danneggiati
• Privi di macchie, aloni, residui cosmetici o odori (profumo, deodorante, sudore, fumo, cosmetici)
• Con tutte le etichette originali attaccate
• Con imballaggio originale, incluse eventuali dotazioni e documentazione
Gli articoli che non rispettano tali requisiti potranno essere rifiutati oppure rimborsati parzialmente, in base alla perdita di valore riscontrata.
Costi di restituzione
Le spese di spedizione per la restituzione del prodotto dall’Italia sono a carico del cliente, salvo:
• difetto di fabbrica comprovato,
• errore di spedizione a noi imputabile.
I costi di spedizione originali non sono rimborsabili.
Responsabilità durante il trasporto
Il cliente è responsabile del pacco fino al suo arrivo presso la nostra sede.
Si consiglia l’utilizzo di un corriere tracciabile.
Non rispondiamo di:
• pacchi smarriti,
• danni da trasporto,
• ritardi dovuti al corriere.
Articoli non restituibili
Per motivi igienici e sanitari non è possibile restituire:
• calzini,
• underwear,
• articoli personalizzati,
• gift card,
• articoli in saldo o scontati oltre il 20%.
Cambi taglia
Non effettuiamo cambi taglia diretti.
Il cliente dovrà:
- richiedere il reso,
- ricevere un rimborso (detratte eventuali spese),
- effettuare un nuovo ordine con la taglia corretta.
Questo garantisce disponibilità e processi più rapidi.
Valutazione delle condizioni
Saranno considerati non idonei al rimborso gli articoli con:
• etichette mancanti,
• segni evidenti di utilizzo,
• deformazioni del tessuto (stiramenti),
• macchie o residui cosmetici,
• peli di animali,
• odori (profumo, sudore, fumo, ammorbidente),
• danni dovuti a uso improprio.
Tempi di gestione
Una volta ricevuto il reso, la verifica e il rimborso saranno processati entro 7–10 giorni lavorativi sul metodo di pagamento originario.
Tempi aggiuntivi possono dipendere da banche o servizi di pagamento esterni.
Pacchi non consegnati o rifiutati
In caso di:
• mancato ritiro,
• rifiuto alla consegna,
• indirizzo errato o destinatario assente,
verranno trattenuti:
• costi di spedizione di andata,
• costi di spedizione di ritorno,
• eventuali oneri amministrativi del corriere.
Il rimborso verrà effettuato solo dopo il rientro fisico del pacco presso la nostra sede.
Difetti di fabbrica
Eventuali difetti di fabbrica devono essere segnalati entro 7 giorni dalla consegna, allegando fotografie chiare.
Non sono considerati difetti:
• normale usura,
• decolorazione,
• pilling,
• restringimenti o deformazioni dovuti a lavaggi impropri,
• danni accidentali.
Adeguamenti di prezzo
Non riconosciamo rimborsi o crediti se il prezzo dell’articolo varia dopo l’acquisto (promo, sconti successivi, offerte temporanee).
Esclusione per uso improprio
Non accettiamo resi per articoli danneggiati da:
• lavaggi errati,
• asciugatura non conforme,
• abrasione da attrezzature sportive,
• eccessiva trazione del tessuto,
• attività sportive non contemplate dall’utilizzo del capo.
Politica anti-abuso
Per tutelare la disponibilità dei prodotti e la correttezza verso i clienti onesti, ci riserviamo il diritto di:
• rifiutare richieste di reso,
• negare rimborsi,
• bloccare ordini futuri,
per account che:
• mostrano frequenza anomala di resi,
• tentano il reso di articoli usati,
• presentano reclami incoerenti o fraudolenti,
• manifestano comportamenti di “wardrobing” (uso e restituzione).
Assistenza clienti
Per avviare una richiesta di reso contattare:
support@wootunit.com
(Inserire il numero d’ordine nell’oggetto)
RETURN POLICY — EUROPEAN UNION
Customers located in the European Union have the right to withdraw from the purchase within 14 days from the delivery date, as stated on the carrier’s tracking status, in accordance with EU consumer protection regulations.
To submit a return request, customers must contact our support team and provide:
• Order number
• Photos of the product (for condition verification)
• Reason for the return
All returned items must be in original condition:
• Unworn
• Unwashed
• Undamaged
• Free from odors (perfume, deodorant, sweat, smoke, cosmetics)
• With original tags attached
• In original packaging, including accessories and documentation
Items that do not meet these conditions may be refused or refunded partially, based on loss of value.
Return Shipping Costs
Return shipping costs from EU countries are at the customer’s expense, unless the item is confirmed to be defective.
Outbound shipping charges are non-refundable.
Lost or Damaged Return Shipments
The customer is responsible for the parcel until it reaches our facility.
We strongly recommend using a tracked delivery method.
We are not responsible for:
• Lost parcels
• Carrier delays
• Damage incurred during transportation
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
• Socks
• Underwear
• Personalized items
• Gift card purchases
• Sale items or products discounted above 20%
Size Exchanges
Direct size exchanges are not available.
Customers must:
- Submit a return request,
- Receive a refund (minus applicable fees),
- Place a new order with the desired size.
This ensures accurate sizing and availability.
Condition Assessment
Returns showing:
• Missing tags
• Makeup or deodorant stains
• Visible wear
• Odor
• Pet hair
• Damage from improper handling
will be considered non-resellable and may be refused.
Processing Time
Once the item is received and inspected, refunds are issued within 7–10 business days via the original payment method.
Additional processing time may apply depending on banks/payment platforms.
Undelivered / Refused Parcels
If a parcel is:
• Not collected,
• Refused by the customer,
• Returned due to incorrect address or absence,
we will deduct:
• Original outbound shipping cost,
• Return shipping cost,
• Any additional carrier handling fees.
The remaining balance will be refunded only after the parcel returns to our facility.
Manufacturing Defects
Claims for manufacturing defects must be submitted within 7 days from delivery with clear photographic evidence.
Normal wear, fading, pilling, stretching, accidental damage, or improper washing do not qualify as defects.
Duties & Taxes (Non-EU Territories)
Orders shipped to EU territories outside customs union may incur duties and VAT.
These charges are not refundable in case of return.
Misuse Exclusion
We do not accept returns for products damaged due to:
• Incorrect washing
• Abrasion from gym equipment
• Excessive stretching
• Impact/tear during sports activity beyond intended use
Anti-Abuse Policy
To protect stock availability and ensure fairness, we may:
• Refuse returns,
• Deny refunds,
• Block future orders,
for accounts that:
• Show excessive return frequency,
• Attempt to return worn items,
• Submit inconsistent or fraudulent claims.
Customer Support
To initiate a return request, contact:
support@wootunit.com
(Include your order number in the subject line)
RETURN POLICY — UNITED KINGDOM
Returns for orders shipped to the United Kingdom are accepted within 14 days from the delivery date, as indicated by the DHL tracking information.
To request a return, customers must contact our support team and provide:
• Order number
• Photos of the product
• Reason for the return
All returned items must be in original, unworn condition:
• Unworn
• Unwashed
• Undamaged
• Free from odors (perfume, deodorant, sweat, smoke, cosmetics)
• With original tags attached
• With original packaging and any accessories included
Items that do not meet these standards will be refused, and no refund will be issued.
In such cases, we may return the product to the customer once shipping costs are covered.
Return Shipping Costs
All return shipping costs from the United Kingdom are at the customer’s expense.
Due to post-Brexit regulations, any import duties, customs charges, brokerage fees, or re-importation costs applied when the item returns to Italy will be deducted from the refund.
Original outbound shipping costs are non-refundable.
Lost or Damaged Return Shipments
The customer remains fully responsible for the parcel until it reaches our facility. We strongly recommend using a tracked and insured shipping service.
We are not responsible for:
• Lost return parcels
• Delays caused by the carrier
• Damage during return transit
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
• Socks
• Underwear
• Customized or personalized items
• Sale items or items discounted above 20%
• Gift card purchases
Size Exchanges
We do not offer direct size exchanges for orders from the United Kingdom.
Customers must:
- Submit a return request,
- Receive a refund (minus applicable fees),
- Place a new order with the desired size.
This ensures stock accuracy and quicker processing.
Condition Assessment
Items returned with:
• Missing tags
• Visible signs of wear
• Stains, fabric stretching, or pilling
• Odors (perfume, sweat, smoke)
• Pet hair
• Damage due to misuse
will be classified as non-resellable and will not be refunded.
Processing Time
Refunds are processed within 7–10 business days after arrival and inspection.
Please allow additional time for external payment platforms to update the transaction.
Undelivered / Refused Parcels
If a parcel is:
• Refused at delivery,
• Unclaimed,
• Returned due to incorrect address or absence,
we will deduct:
• Original outbound shipping cost,
• Return shipping cost,
• Customs import/export duties,
• Administrative carrier fees.
The remaining balance will be refunded only after safe return to our facility.
Manufacturing Defects
Claims for manufacturing defects must be submitted within 7 days of delivery with clear photographic evidence.
General wear, shrinking, fading, pilling, or damage due to improper washing are not considered defects.
Duties & Taxes
All customs duties and/or import taxes applied by HM Revenue & Customs (HMRC) are not refundable in case of return.
Misuse Exclusion
We do not accept returns for items damaged due to:
• Improper washing,
• Abrasion from gym equipment,
• Excessive stretching,
• Impact or tear during sports activities beyond intended use.
Anti-Abuse Policy
To protect product availability and healthy customer behavior, we reserve the right to:
• Refuse return requests,
• Deny refunds,
• Block future purchases,
from accounts that:
• Display excessive return frequency,
• Submit inconsistent claims,
• Attempt to return worn or damaged items,
• Dispute legitimate customs fees.
Customer Support
To initiate a return request, contact:
support@wootunit.com
(Include your order number in the subject line)
RETURN POLICY — UNITED STATES
Returns for orders shipped to the United States are accepted within 14 days from the delivery date, as stated on the DHL tracking status.
To request a return, customers must contact our support team and provide:
• Order number
• Photos of the product
• Reason for the request
All items must be returned in original, unworn condition:
• Unworn
• Unwashed
• Undamaged
• Free from odors (perfume, deodorant, sweat, smoke, cosmetics)
• With original tags attached
• In original packaging with all included accessories
Products that do not meet these conditions will be refused and no refund will be issued.
In such cases, we may reship the item back to the customer once the shipping fee has been covered.
Return Shipping Costs
All return shipping costs from the United States are at the customer’s expense.
Any import duties, customs taxes, brokerage fees, or re-importation charges incurred when the item returns to Italy will be deducted from the refund.
Original outbound shipping costs are non-refundable.
Lost or Damaged Return Shipments
The customer is responsible for the parcel until it arrives at our facility.
We strongly recommend using a tracked and insured shipping service.
We are not responsible for:
• Lost or stolen return parcels
• Delivery delays
• Damage caused during transportation
Non-Returnable Items
For hygiene, safety, and manufacturing reasons, the following items cannot be returned:
• Socks
• Underwear
• Customized / personalized products
• Sale items or items discounted above 20%
• Products purchased with gift cards
Size Exchanges
We do not offer direct size exchanges for orders from the United States.
Instead:
- Submit a return request,
- Receive a refund (minus applicable fees),
- Place a new order with the correct size.
This ensures stock accuracy and faster processing times.
Condition Assessment
Products returned with missing tags, stains, fabric stretching, odor, pet hair, or physical damage will be considered non-resellable and not eligible for refund.
Processing Time
Once the return arrives and passes inspection, refunds are processed within 7–10 business days to the original payment method.
Please note that external payment platforms may require additional time to display the refund.
Undelivered / Refused Parcels
If a parcel is:
• Refused at delivery,
• Unclaimed,
• Returned to sender due to address errors or absence,
we will deduct:
• Original outbound shipping cost,
• Return shipping cost,
• Customs duties and administrative fees,
• Operational processing costs from the carrier.
The remaining amount will be refunded only after the parcel has successfully returned to our facility.
Manufacturing Defects
Claims for manufacturing defects must be submitted within 7 days of delivery and must include clear photographic evidence.
Normal wear, fading, pilling, print deterioration, accidental damage, or washing errors are not considered manufacturing defects.
Duties & Taxes
All customs duties and/or import charges billed by the United States Customs and Border Protection (CBP) are not refundable in case of return.
Misuse Exclusion
We do not accept returns for items damaged due to:
• Improper washing,
• Excessive stretching,
• Abrasion from equipment/machinery,
• Impact or tear during sports activities beyond intended use.
Anti-Abuse Policy
To protect product integrity and availability, we reserve the right to:
• Refuse return requests,
• Deny refunds,
• Block future orders,
from accounts that:
• Demonstrate repeated return behavior,
• Submit inconsistent reasons for returns,
• Attempt to return worn / damaged items,
• Dispute legitimate customs fees
Customer Support
To initiate a return request, contact:
support@wootunit.com
(Include your order number in the subject line)
RETURN POLICY — ASIA (JAPAN, SOUTH KOREA, SINGAPORE)
Returns for orders shipped to Japan, South Korea, and Singapore are accepted within 14 days from the delivery date according to the DHL tracking status.
To request a return, customers must contact our support team and provide:
• Order number
• Photos of the product
• Reason for the return
All returned items must be in original condition:
• Unworn
• Unwashed
• Undamaged
• Free from odors (perfume, deodorant, sweat, smoke, cosmetics)
• With original tags attached
• With original packaging and any included accessories
Items not meeting these requirements will be refused and no refund will be issued. In such cases, the customer may request the item to be reshipped by covering the shipping fee.
Return Shipping Costs
All return shipping costs from Asian countries are at the customer’s expense.
Any import duties, customs taxes, or re-importation fees charged on returned parcels will be deducted from the refund.
Original shipping costs are non-refundable.
Lost or Damaged Return Shipments
The customer is responsible for the parcel until it is received in our facility.
We strongly recommend using a tracked express courier service.
We are not responsible for:
• Lost returns
• Delays caused by the carrier
• Damage during transport
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
• Socks
• Underwear
• Customized or personalized items
• Sale items or items discounted above 20%
• Gift card purchases
Size Exchanges
We do not offer direct size exchanges for orders from Asia.
Customers must:
- Request a return,
- Receive a refund (minus applicable fees),
- Place a new order.
This guarantees correct stock availability and faster processing times.
Condition Assessment
Items returned without tags, with signs of wear, stains, or odor will be considered non-resellable and will not be refunded.
Processing Time
Once the return is received and inspected, refunds will be processed within 7–10 business days using the original payment method.
Unclaimed / Refused Parcels
In case of:
• Failed delivery due to incorrect address,
• Unclaimed parcel,
• Customer refusal at delivery,
we will deduct:
• Outbound shipping cost,
• Return shipping cost,
• Customs duties and administrative fees.
The remaining amount will be refunded only after the parcel returns to our facility.
Manufacturing Defects
Manufacturing defects can be claimed within 7 days from delivery and must be supported by photos.
General wear, damage from use, or improper washing are not considered defects.
Duties & Taxes
All customs duties charged by the destination country are not refundable in case of return.
Misuse Exclusion
We do not accept returns for products damaged due to:
• Improper washing,
• Negligent use,
• Excessive stretching,
• Damage from sports activities beyond intended use.
Anti-Abuse Policy
To protect product availability and honest customers, we reserve the right to refuse future orders from accounts that:
• Submit repeated returns,
• Provide incoherent or fraudulent claims,
• Return worn or altered items,
• Dispute legitimate customs charges.
Customer Support
To initiate a return request, please contact:
support@wootunit.com
(Include your order number)